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At netParcel, we are committed to providing our customers with the most efficient and reliable shipping solutions. However, we want to inform you about current delays affecting shipments bound for the United States, particularly (but not solely) those shipped via Purolator.

What’s Causing the Delays? The primary reason for these disruptions is increased scrutiny during customs clearance at the border. Enhanced security checks and customs clearance procedures are leading to slower processing times.

What This Means for You

• Standard delivery times for shipments (all carriers) may be extended beyond the estimated transit windows.
• Tracking updates may take longer to reflect in Purolator’s system.
• Expedited shipping options with Purolator may have limited availability.
• Service level guarantees are currently suspended until further notice.

What You Can Do

• Plan Ahead – If you have time-sensitive shipments, consider placing orders earlier than usual.
• Track Your Shipments – Use our platform to stay updated on your Purolator shipment’s status.
• Ensure Accurate Shipment Details – Providing accurate product descriptions, places of origin, and HS codes can help expedite customs clearance and reduce delays.

Please Click Here for resources on HS codes.

We appreciate your patience and understanding as we work closely with Purolator and our other partners to minimize disruptions. Thank you for choosing netParcel—we remain committed to supporting your shipping needs.