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Shopify offers a wide variety of apps that can make shipping products cheaper and easier for your business. Check out these options below to see if they would improve the shipping process and benefit your online store. 

For Shipping:

If you are worried about shipping costs, you should download netParcel today to help you gain access to heavily-discounted shipping rates from trusted couriers around the world. You can find affordable rates for deliveries across Canada, the United States and international locations like the United Kingdom and Australia. You can save up to 70% with discounts.

Other than extreme savings for essential shipments, this app is one of the best Shopify shipping apps because it speeds up steps like packing and preparing product orders. After you pick the carrier for the order, you can schedule the order’s pickup online. Then you can print out your shipping labels to put onto the package so that it’s good to go.

After making your shipping label, you will get a shipment number and tracking number. The customer also receives an email with the tracking number and expected delivery schedule, so they know exactly what to expect with their order.

You can read through other blog posts like the ecommerce guide to Shopify shipping or how cross-border shipping benefits Canadian businesses. These can give you a better understanding of the app, shipping methods and the courier industry. 

For Returns:

Sadly, the return rates for online shopping can be very high. According to Invespcro, online stores deal with a massive 30% return rate when it comes to their products. In comparison, brick and mortar stores deal with a return rate of approximately 9%. Customers return the products because they are damaged, they’re the wrong item or they looked different on arrival.

Managing returns at a store is often simple. The customer comes in with the product and its receipt and they ask for a replacement or an exchange of some kind. The staff member will provide excellent customer service so that the customer remains loyal to the brand and doesn’t hold a grudge for the error. When it comes to ecommerce, you will have to try to give that same experience without seeing the customer face-to-face.

You can use a Shopify app like Return Magic to streamline the returns process and make appealing to customers a breeze. If the customer doesn’t want a replacement for the product that you sent, Return Magic allows you to give them other options to keep them happy, like money, gift cards or other exchanges.   

Another option that can help with returns is Rise.ai because it can manage gift cards and loyalty card programs. These are alternatives that will incentivize customers to keep coming back to your store, even if they weren’t happy with their previous order.

Having a few apps up your sleeve could make the shipping and returns process so much smoother. With these tools, you can trim down the costs, speed up the prep and find ways to gain customer forgiveness in those cases when they’re not happy with their purchase.