Our Privacy Policy
January 1, 2013
  • What we do with your personal information?

    When you set up an account with us, or when you process shipments through our website, we collect certain personal information. That information includes:

    • 1. your name, address, phone number and email address;
    • 2. credit card information;
    • 3. account preferences, including website update information by email;
    • 4. names, titles, business contact information from our corporate and business customer contacts;
    • 5. purchase history;
    • 6. product / service preferences.

  • When you browse our site, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing : With your permission, we may send you emails about application and service enhancements, new products and other updates.

  • We also may use your personal information for other, secondary reasons, including:

    • 1. customer service;
    • 2. customer relationship management;
    • 3. delivery services;
    • 4. order review;

  • Consent

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, or place an order, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@netparcel.com.

  • Removing Your Account Information

    Upon request, netParcel will functionally delete the user and his or her personal information from our databases. You can email us at support@netParcel.com to request that your account information be deleted from our servers.

  • Disclosure

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  • Payment

    When you complete payment for your shipment needs, netParcel stores your credit card data with a third party payment processor. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by netParcel and its service providers.

  • Third Party Providers

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

    Third parties include:

    • 1. Partners;
    • 2. Suppliers;
    • 3. Third party contractors (such as a courier companies)

  • Links

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

  • Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  • Cookies

    Users also should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of "cookies".

  • Age of Consent

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  • Changes to this Privacy Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

  • Questions and Contact Information

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@netparcel.com

    If you are not satisfied with our response to your privacy concerns, you may wish to contact the Privacy Commissioner of Ontario:

    Office of the Information and Privacy Commissioner of Ontario
    2 Bloor Street East, Suite 1400
    Toronto, Ontario M4W 1A8
    Phone: (416) 326-3333
    Toll-free: 1 (800) 387-0073 (free within Ontario)
    Email: info@ipc.on.ca
    Web Site: http://www.ipc.on.ca/